Last Updated on 18th February 2017
Personal Data That You Provide Through The Services: When you visit the Site or use the Services, we may collect Personal Data about you when you voluntarily provide such information, including from the following categories and sources:
- Information we receive when you create an account or request services or information from us or companies with whom we have business relationships, or when you complete surveys or polls, such as your name, address, e-mail address and payment or billing information.
- Information to prepare your V.A.T return.
- Information we collect via APIs which include your transaction history.
- Information we receive when providing technical or customer support for you.
To prepare your relevant sales V.A.T return documentation and history, we collect information about you, such as your name, address, and V.A.T identification number, business information as well as your online transaction history and V.A.T collected and other information. Collectively, this information is known as “V.A.T Information”.
Non-Identifiable Data: When you interact with CBV through the Site or Services, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. CBV may store such information itself or such information may be included in databases owned and maintained by CBV affiliates, agents or service providers. The Services may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors’ Internet service providers. It is important to note that no Personal Data is available or used in this process.
We also may employ a software technology called beacons or tracking pixels that help us better manage content on our site by informing us what content is effective and which pages visitors view. These pixels are a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. Like cookies, these pixels are not tied to users’ personally identifiable information.
Like most standard website servers, we use log files. Information collected in log files may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We utilize this information to analyse trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. This information is not personally identifiable.
Advertising networks that serve ads on our website may assign a different cookie to you. The information collected is anonymous and is not linked to your personal information. These cookies may be used to select which ads you see and determine the effectiveness of this advertising. You may choose to decline cookies from third-party ad servers, which CBV does not control.
Aggregated Personal Data: In an ongoing effort to better understand and serve our users, CBV often conducts research on its customer demographics, interests and behaviour based on the Personal Data and other information provided to us. This research may be compiled and analysed on an aggregate basis, and CBV may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. CBV may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
We offer various Internet Chat services, for example, to speak with a support representative. Internet Chat transmissions are encrypted but you should not supply more personal or tax information than is required to address your specific issue A transcript of the session is generated and retained, and may be used to resolve current and potential future questions or issues.
We retain history of your transactions. This information may also be used to provide you with a copy of your V.A.T history for your convenience.
Our Disclosure of Your Personal Data and Other Information
CBV is not in the business of selling your personal or tax return information to anyone. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below and in the section above:
We may use service companies on our behalf to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another entity to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
We may disclose your name or testimonials that you provide for advertising or marketing purposes.
We may disclose your information to affiliates or non-affiliated third parties when we have a good faith belief that such disclosure is required by law. This may occur in connection with a court order, legal process, or other judicial, administrative or investigative proceeding that produces a request for information from CBV.
Should we sell, merge or transfer any part of our business, part of that sale may include your personal information. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
Collection and use of Children’s Personal Information
Because of the financial nature of the services we provide, we do not market our website to children under the age of 13, nor do we knowingly collect information from children under the age of 13.
Third Party Services
In connection with the promotion or your use of the Services, the Services may enable linking with various third-party services and products (“Third Party Services”). These Third Party Services may include tax return preparation, refund processing, professional tax review and audit defence, among others. If you decide to use Third Party Services, you are responsible for reviewing and understanding the terms and conditions governing any Third Party Services.
You can visit certain portions of the Site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain of the Services.
CBV takes reasonable steps to protect the Personal Data provided via our services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from our services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to CBV via the Internet.
Other Terms and Conditions
Your access to and use of our services is subject to the License Agreement for CBV Software and Services at https://www.crossbordervat.com/terms-of-service/.
Changes to our Privacy Statement
Communication with us about Privacy
If you have privacy-related questions that are not addressed here, please contact the Privacy Team via email at firstname.lastname@example.org.